Privacy Policy
Last updated: 15 January 2025
At omeralentis, we understand that managing your financial information is deeply personal. This policy explains how we collect, use, and protect your data when you use our cash flow management services. We're committed to transparency—you deserve to know exactly what happens with your information.
Information We Collect
Running a cash flow management platform means we need certain information to provide you with accurate, useful services. Here's what we collect and why it matters for your experience.
Account and Identity Information
When you sign up, we collect your name, email address, phone number, and business details. We use this to create your account, verify your identity, and communicate with you about your cash flow insights. If you're representing a business, we'll also collect your ABN and company registration details to ensure compliance with Australian financial regulations.
Financial Data
Our platform connects to your bank accounts and financial systems to track cash flow patterns. We collect transaction data, account balances, payment history, and invoice information. This data is what allows us to generate forecasts and identify patterns in your cash flow. We never store your banking passwords—we use secure, read-only connections through trusted financial data providers.
Usage Information
We track how you interact with our platform—which features you use, how often you log in, and what reports you generate. This helps us improve the service and understand which tools are most valuable. We also collect device information, IP addresses, and browser types for security purposes and to troubleshoot technical issues.
How We Use Your Information
Every piece of data we collect serves a specific purpose. We don't believe in collecting information "just in case"—we use what we need to provide and improve your experience.
- Generating cash flow forecasts and financial insights based on your transaction patterns
- Sending alerts about upcoming payment obligations or cash flow concerns
- Improving our algorithms to provide more accurate predictions
- Detecting unusual activity that might indicate security issues
- Complying with Australian financial reporting requirements under the Corporations Act 2001
- Communicating with you about service updates or changes to your account
- Providing customer support when you encounter issues
Important: We never sell your financial data to third parties. Your cash flow information stays between you and omeralentis. We don't use your transaction data for advertising purposes or share it with marketing companies.
Data Sharing and Third Parties
While we keep your data private, there are limited circumstances where we share information with trusted partners. Here's the complete picture.
Your Privacy Rights
Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
You can request a complete copy of all personal and financial data we hold about you. We'll provide this in a readable format within 30 days.
Correct Information
If any of your personal details are incorrect or outdated, you can update them directly through your account settings or contact us for assistance.
Delete Your Account
You can request complete deletion of your account and associated data. We'll remove everything except what we're legally required to retain for tax purposes.
Export Your Data
You can download your transaction history, reports, and forecasts in CSV or PDF format at any time through your dashboard.
Restrict Processing
You can ask us to limit how we use your data while we address any concerns you have about accuracy or usage.
Withdraw Consent
You can revoke permissions for us to access your banking data at any time. This will limit our ability to provide forecasts but won't affect your existing data.
Security Measures
Protecting your financial data is our top priority. We've implemented multiple layers of security to keep your information safe from unauthorized access.
Encryption and Access Controls
All data transmitted between your browser and our servers uses TLS 1.3 encryption. Your financial data is encrypted at rest using AES-256 encryption. We limit employee access to customer data—only authorized team members with specific roles can view your information, and all access is logged and monitored.
Authentication and Monitoring
We require strong passwords and offer two-factor authentication for all accounts. Our systems continuously monitor for suspicious activity, unusual login patterns, or potential security breaches. If we detect anything concerning, we'll notify you immediately and take steps to secure your account.
We conduct regular security audits and penetration testing to identify vulnerabilities. Our infrastructure is reviewed quarterly by independent security experts to ensure we meet industry standards.
Data Retention and Deletion
We don't keep your data indefinitely. Here's how long we retain different types of information and what happens when you close your account.
- Active Account Data: While your account is active, we retain all transaction data and usage history to provide ongoing service and improve your forecasts over time.
- Closed Accounts: When you close your account, we delete most personal data within 90 days. We retain financial records for seven years to comply with Australian tax law requirements.
- Backup Systems: Deleted data may persist in backup systems for up to 60 days while backups cycle through. After this period, the data is permanently removed.
- Anonymized Data: We may retain anonymized, aggregated data indefinitely for research and service improvement. This data cannot be traced back to you or your business.
Cookies and Tracking
Like most web services, we use cookies and similar technologies to make our platform work properly and understand how people use it. You have control over most of these.
Essential Cookies
These keep you logged in, remember your preferences, and ensure the platform functions correctly. You can't disable these without breaking core functionality.
Analytics Cookies
We use these to understand which features are popular and where people encounter problems. This data is anonymized and helps us improve the service. You can opt out of analytics tracking in your account settings.
Third-Party Tools
We use limited third-party analytics to monitor performance and errors. These tools don't access your financial data—only technical information about how the platform performs.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice in your dashboard. The "last updated" date at the top shows when the most recent changes took effect.
We keep previous versions of this policy available upon request, so you can see how our practices have evolved over time. If you disagree with any changes, you can close your account—but we hope we've built something valuable enough to keep you with us.
Children's Privacy
omeralentis is designed for business users and individuals managing their finances. We don't knowingly collect information from anyone under 18 years old. If you believe we've inadvertently collected data from a minor, please contact us immediately so we can delete it.
Complaints and Disputes
If you're concerned about how we've handled your data, we want to hear about it. Start by contacting our privacy team using the details below. We'll investigate your concern and respond within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the regulatory body responsible for privacy matters in Australia and can investigate complaints independently.
Questions About Your Privacy?
If anything in this policy is unclear, or if you want to exercise any of your rights, reach out to us. We're here to help.